Apologises for the super long heading, but how often have you heard or read this saying?
And now, how many times have you seen someone being unkind to a worker?
Unfortunately for the customer service officers of the world, today seemed to be pissy customer day. At least what I observed in two occasions.
The first instance was in the morning. I went to the bank as I do every day for my job. One lady was at the tellers, which usually works speaking as a person who goes every single day, but today there were many difficult problems.
I’m sure everyone knows that banking issues can take a while. There was a line up of about five people. I happily stood at the back of the queue. Yes, I’m paid to be there, and yes, I use my time to go on social media, but I’m not an aggressive person even when I’m waiting on my own time.
I wish I had of been aggressive today, but towards the other customers, not the employee. A customer made a comment about always having to wait long. I know it wasn’t directed at the employee, but it still irked me and I wished I had of said something. I didn’t have anything witty in my head, but a simple, “I don’t think the branch has any control over staffing” would have sufficed. Because despite not being aimed at the staff member, it was still quite audible and would have stressed her out even more than having a long queue.
The second instance happened at a local fast food chain.
My partner and I went to grab dinner tonight. This particular chain is famous for it’s chicken, but unlucky for the teenagers serving behind the counter, they had just sold out on a type of chicken their next customer wanted.
You could tell the woman was annoyed. Not by her words, but by her outward rudeness. I felt awful for the girl serving her. Her body language screamed, “Please don’t get angry”.
The woman took her docket and waited beside myself and my partner. She said to the room, “They don’t even serve chicken”, and she scoffed.
This time I did have a witty response come to me, “They do serve chicken, but they can’t predict who will come in.”
Because I DID hear the girl explain to the woman how they’d had several family meals come through, but if she was happy to wait ten minutes, more of that type of chicken would be ready.
Ten minutes, man. TEN MINUTES. If it was that important, why not wait?!
Another man wanted the same type of chicken. He appeared slightly kinder, but still annoyed, despite the girl doing the best to please him by offering a substitute chicken tender.
When the man took his order he stood with us and made a comment to my partner. I was one more sentence away from snapping at them.
I wish I had of. I’m working up the courage and confidence, and I inspire you all too. Don’t be aggressive or angry. Calmly give a response that is reasonable, but makes them think. Because unfortunately how society is, employers generally can’t say anything back that will pull these customers up.
Most of the people getting screamed at are teenagers, for Pete’s sake. TEENAGERS.
Please be kinder, world. Soon I will begin to teach others to be kind. I implore everyone to as well. It’s ridiculous how consumerism has made people act.